Out For Tender › United Kingdom › Health and social work services

Provision of Independent Health Complaints Advocacy Service

Buyer: London Borough of Brent
Country: United Kingdom
Category: Health and social work services
Value: £300k GBP
Deadline: Closes in 20 days (23 Nov 2026 13:00 UTC+0)
Published: 23 Oct 2026
Procedure: Open
CPV code: 85300000

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What the buyer is asking for

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. The service will also support clients’ complaints concerning health and social care services. The service will support the client through the appropriate complaints processes of the service they accessed. The key aspect of the role of the service is the focus on empowering and supporting clients, their family, carer or representative. Contract Start Date: 1 April 2027 Contract End Date: 31 March 2030 Possible Extension up to 2 years

How this compares

This is one of 102 open tenders in United Kingdom for Health and social work services.
Its stated value is higher than 18% of the 100 open tenders in this category that state a value in GBP.
Bidders were given 31 days from publication to the deadline; the median for open tenders in United Kingdom is 30 days.