Out For Tender › Ireland › Business services: law, marketing, consulting, recruitment, printing and security

Provision of a Case Management and Reporting Solution and Related Services

Buyer: Fiosrú - Office of the Police Ombudsman
Country: Ireland
Category: Business services: law, marketing, consulting, recruitment, printing and security
Value: €12.5m EUR
Deadline: Closes in 27 days (30 Nov 2026 12:00 UTC+0)
Published: 2 Nov 2026
Procedure: Restricted
CPV code: 79700000

Read the official notice and bid → Bidding always happens on the buyer's own portal, never here.

What the buyer is asking for

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

How this compares

This is one of 55 open tenders in Ireland for Business services: law, marketing, consulting, recruitment, printing and security.
Its stated value is higher than 92% of the 53 open tenders in this category that state a value in EUR.
Bidders were given 28 days from publication to the deadline; the median for open tenders in Ireland is 31 days.