Procurement of: Hardware and Software for Monitoring of Quality of Service (QOS) and Quality of Customer Experience (QoE)

What the buyer is asking for

SPECIFIC PROCUREMENT NOTICE Request for Bid Information Systems (Design, Supply and Installation) (Without Prequalification) Purchaser : Organisation of Eastern Caribbean States Project : Caribbean Digital Transformation Project Contract title : Procurement of Hardware and Software for Monitoring of Quality of Service (QOS) and Quality of Customer Experience (QoE) Country : Regional Grant No.: IDA – D6520 RFB No: LC-OECS COMMISSION-412916-GO-RFB Issued on: October 2, 2026 1. The Organisation of Eastern Caribbean States has received financing from the World Bank toward the cost of the Caribbean Digital Transformation Project, and intends to apply part of the proceeds toward payments under the contract for the Procurement of Hardware and Software for Monitoring of Quality of Service (QOS) and Quality of Customer Experience (QoE): Lot 1: Design, Supply and Installation of Crowdsourcing Platform Lot 2: Supply of Probes Item 1: Fixed Probes – 20 pieces Item 2: Drive/Walk probes – 5 pieces 2. The Organisation of Eastern Caribbean Countries now invites sealed Bids from eligible Bidders for a cloud-based centralised QoS/QoE Information System (the System) as a multi-source regulatory platform that integrates crowdsourced user measurements with data from fixed and mobile (drive/walk) probes and licensee reports to support the end-to-end QoS reporting cycle for the Easter Caribbean Telecommunications Authority (ECTEL) and National Telecommunications Regulatory Commissions in Dominica, Grenada, Saint Kitts and Nevis, Saint Lucia and Saint Vincent and the Grenadines. The System, including the Crowdsourcing Platform and Probes, are expected to be deployed within about 6 months. Eligible Bidders are expected to meet the following, among others, key qualification requirements (a) Minimum average annual turnover of: Lot 1: USD500,000.00 Lot 2: USD200,000.00 calculated as total certified payments received for contracts in progress or completed, within the last three (3) years. The minimum average annual turnover for multiple lots is calculated as total of the values set up above for individual lots. (b) Experience under Information System contracts in the role of prime supplier, management contractor, JV member, or subcontractor for at least the last five (5) years prior to the applications submission deadline (c) Participation as a prime supplier, management contractor, JV[1] member, sub-contractor, in at least: Lot 1: two (2) contracts within the last five (5) years, each with a value of at least USD150,000.00 or one contract within the last five (5) years, each with a value of at least USD300,000.00 that have been successfully and substantially completed and that are similar to the proposed Crowdsourcing Platform. For the purposes of this requirement, a similar contract for a Crowdsourcing Platform shall include the implementation of a telecommunications, electronic communications, network-performance, QoS, QoE, service assurance, broadband measurement, crowdsourcing, or regulatory monitoring information system comprising at least three (3) of the following characteristics: collection of QoS/QoE measurement data from end-user devices, probes, or multiple measurement sources; centralized data collection and ingestion; data repository or data warehouse functionality; analytical processing and KPI generation; benchmarking and reporting capabilities; GIS-based visualization or geospatial analysis; integration of multiple external data sources; regulatory, governmental, telecommunications operator, or service assurance environment. At least one (1) of the referenced contracts should demonstrate implementation for a telecommunications regulator, national regulatory authority, telecommunications operator or equivalent communications sector organisation. Lot 2: two (2) contracts within the last five (5) years, each with a value of at least USD100,000.00 or one (1) contract within the last five (5) years with a value of at least USD200,000.00 that…